Touring a memory care facility can be emotionally charged. Having a prepared list of questions ensures you gather the information you need to make a confident comparison. Here are 25 questions organized by category.
About staffing and training
- What is the staff-to-resident ratio during the day? At night? On weekends?
- What specific dementia or Alzheimer's training do caregivers receive?
- How do you handle staff turnover, and what is your current retention rate?
- Is there a registered nurse on-site 24/7, or on call?
- How are caregivers assigned to residents — is there continuity of care?
About daily life and activities
- Can I see a sample weekly activity schedule?
- How are activities adapted for different stages of cognitive decline?
- What does a typical day look like for a resident?
- Are there outdoor spaces available, and how often can residents use them?
- How do you handle mealtimes — are there set times, or flexible dining?
About safety and security
- How is the building secured to prevent wandering?
- What monitoring systems are in place (cameras, door alarms, GPS tracking)?
- How do you handle medical emergencies?
- What is your fall prevention protocol?
- Are there backup systems for power outages or natural disasters?
About care and health
- How often are care plans reviewed and updated?
- How do you manage medications, and who oversees administration?
- What happens if my loved one's care needs increase significantly?
- Do you offer hospice coordination or end-of-life care on site?
- How do you handle behavioral challenges like agitation, aggression, or sundowning?
About costs and logistics
- What is the all-in monthly cost, and what's included versus extra?
- How often do rates increase, and by how much on average?
- What is the move-in process, and is there a waiting list?
- Do you accept long-term care insurance, VA benefits, or Medicaid?
- What are your policies on room changes, temporary absences, or discharge?
Tips for your tour
Visit at different times. If possible, visit during a meal, during an activity, and during a quieter period. Each gives you a different perspective on the community.
Watch the staff. Observe how caregivers interact with residents. Are they patient, warm, and attentive? Do they call residents by name? Are they present and engaged, or distracted?
Trust your senses. Notice the cleanliness, odors, noise level, and overall atmosphere. Does the space feel calm and well-maintained, or chaotic and neglected?
Talk to families. If you see other family members visiting, ask about their experience. First-hand accounts from current families are invaluable.
Bring someone with you. Having a second person on the tour means a second perspective. They may notice things you miss when you're emotionally engaged.